4.1 Organizational environment, 4.2 Understanding the needs of stakeholders
Direct evidence: identification details of environmental factors, institutional development planning, statistical analysis report of internal and external environmental changes on assurance hazards, institutional macro analysis report, SWOT matrix calculation report, regular monitoring and verification of institutional market environment report, coping strategies, list of stakeholders, and analysis of market demand of stakeholders.
4.3 Determine the scope of guarantee
Direct evidence: organization profile and product profile, system software scope (such as the whole process, personnel, place and shift involved in the design, production and sales of oil seal and sealing strip), description of unsuitable terms, details of all the whole process determined by the enterprise, details of documented information content, details of customer requirements and special requirements, and review records specifically requested by consumers.
4.4 Quality certification system and the whole process
Direct evidence: enterprise goods/management mode goods, company process function allocation table, enterprise customer oriented operation process and support step interaction matrix, step sequence and interaction diagram, customer oriented whole process COP list, support step SP list, management system MP list, outsourcing step list, outsourcing risk feasibility analysis report, details of whole process performance assessment indicators List of system documents and management documents
Direct evidence: standard gap analysis report of new and old versions, version change action plan, whole process details, diagram, process analysis details and countermeasures, whole process performance details and whole process performance statistics, whole process interaction diagram, statistical analysis report on the harm of market environment to the quality certification system.
Direct evidence: ensure the whole process network diagram, diagram, top management's creative idea regulations on the whole process quality, system documents, operation documents, inspection documents, operation process, product implementation standard management mode, process flow chart, samples, performance appraisal index statistics, corrective and preventive measures/8D report
Does the organization determine the network resources needed for the steps and ensure their availability?
Direct evidence: employee roster, equipment, tool list, monitoring and accurate measurement equipment list, factory layout plan, knowledge list and employee quality matrix.
Does the organization assign responsibility and management authority for the steps?
Direct evidence: job responsibilities, job descriptions, organization chart, unit framework chart, letter of employment of the Party organization, and unit assessment indicators.
How does the organization respond to the identified risks and opportunities?
Direct evidence: risk and opportunity countermeasures control process, risk and opportunity details, risk and opportunity analysis matrix, risk and opportunity countermeasures.
How can the organization improve the process and quality certification system?
Direct evidence: statistical analysis report, internal control audit, whole process audit, management review, corrective and preventive measures, 8D report, rationalization proposal, continuous improvement record, whole process change information content.
Does the organization keep documented information content?
Direct evidence: document list, record details, document distribution record, document change record.
How should the top management ensure customer first leadership and service commitment?
Direct evidence: details of consumer regulations, details of consumer special requirements, customer contracts, consumer quality agreements/technical agreements/confidentiality agreements, consumer drawings, relevant laws and regulations, statistical analysis reports of customer satisfaction, and review records of consumer regulations.
How does the organization identify and deal with risks and opportunities that jeopardize product compliance and improve customer satisfaction?
Direct evidence: supply contracts signed with external distributors, quality agreements, external supplier performance monitoring records, second party audit plans and records, product appearance design input and output review records, equipment capability calculation, process capability index, whole process risk analysis table, information feedback and corrective and preventive measures, product information release system, and quality responsibility.
How can organizations improve customer satisfaction from beginning to end?
Direct evidence: continuous improvement plan, training record and evaluation, equipment improvement and technical equipment introduction details, accurate measurement and statistical analysis report of customer satisfaction, customer performance monitoring record, customer information feedback and corrective and preventive measures.
How does the top management formulate, implement and maintain the quality policy?
Direct evidence: quality policy and its expression, promotion and implementation record of quality policy.
#16949 Certification#
