Former title: counselors stationed in the building are ready to be called, and students in North China Electric Power University are guarded all the time during the epidemic
Beijing News (reporter Feng Qi) On December 11, the reporter learned that the counselors and teachers of North China Electric Power University had undertaken many tasks during the special phase of the epidemic, such as entering buildings, stationed at isolation points, transportation, delivery, flow investigation, nucleic acid detection, etc., and were on call 24 hours a day to guard students all the time; At the same time, the school has recently set up an online diagnosis and treatment team to meet the medical needs of teachers and students 24 hours a day, and has launched an online complaint handling platform for teachers and students in Baoding campus to help students solve their demands.
The reporter learned from North China Electric Power University that after the outbreak of the epidemic, the school's counselors and teachers became "big white" and "small blue" at the first time, stationed on duty in the buildings, and provided good service for students. Three meals a day, they sent the food to the students at the fastest speed.
They went deep into the students through online and offline ways to respond to concerns and solve problems at the first time, formed 107 floor contact groups covering all students inside and outside the school, collected more than 700 questions and appeals, and explained and replied at the first time. When students need it most, they can enter the isolation point outside the school, help students communicate and solve more than 300 problems a day, respond to various emergencies at any time, and at the same time, carry out care and emotional pacification.
Huadian instructors who guard students 24 hours a day. Photograph provided by respondents
What should we do if the teachers, students and staff in the school fall ill during the special period? The hospital of North China Electric Power University set up an online diagnosis and treatment team at the first time, which is open 24 hours a day. The online and offline "two pronged approach" meets the medical needs of teachers and students.
Since the school implemented closed management, the school hospital has adjusted the diagnosis and treatment methods in a timely manner, used WeChat groups, telephones, and enterprise WeChat online to answer teachers and students' inquiries, and established a whole set of service processes of "inquiry registration disposal write off" to provide teachers and students with 24-hour non-stop medical treatment services.
It is reported that the daily outpatient work is directly transferred to the online, which brings great pressure to the doctors on duty in the emergency room. The doctors on duty are almost all day long. The emergency room has been busy with the telephone service, with an average of more than 200 person times of telephone service handled every day. In order to enable students and teachers to get the drugs they need as soon as possible, the university hospital, together with the Human Resources Department and the logistics department, has established a WeChat group of "drug distribution volunteers" to be responsible for offline drug distribution between teachers and students, and solve the problems that students and teachers are anxious about.
Baoding Campus of North China Electric Power University launched the platform upon receiving complaints. Photograph provided by respondents
In addition, in order to better listen to the demands of teachers and students, Baoding Campus of North China Electric Power University started the trial operation of the platform for immediate response to complaints on the morning of November 21 to provide "Huaxiaodian" induction services. Any questions, appeals and suggestions of students can be fed back through this platform. The teachers and students of Baoding Campus can log on to the school enterprise WeChat, click "Handle the complaint immediately (Baoding Campus)" to enter the platform, and use text, pictures, videos and other forms of appeal, and the staff will deal with it at the first time.
Editor Miao Chenxia
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