Live800: Which website customer service system works well? What recommendations does the website customer service system have? These are issues that enterprises are very concerned about. Here is a brief introduction.

What is the website customer service system?

The website customer service system is an instant online communication tool/plug-in installed on the website. It can provide online consultation channels for website visitors, help enterprises connect more traffic and customers, and support active dialogue, customer management, customer service management, data statistics and other functions. It is an indispensable tool for online pre-sales and after-sales services of enterprises.

What kind of website customer service system works well?

There are many types of customer service system products on the market, and each has its own characteristics. How should enterprises choose? A website customer service system that can effectively help enterprises improve service efficiency and performance growth has the following characteristics:

1. Simple installation and customer service

The first step of using the website customer service system is installation. The difficulty of installation has reflected the technical level of suppliers and the importance they attach to customer experience. A good website customer service system must be easy to install. Even users without technical foundation can easily complete the installation through simple guidance.

At the same time, ease of use also deserves attention from enterprises. Any enterprise does not want to continue to invest in training for employees' hands-on operation after deploying the website customer service system. Especially in the current era of great talent flow, the replacement of new employees also needs another operation training. This endless investment not only costs time and money, but also seriously affects the efficiency of online consulting services of enterprises. The ease of use of the website customer service system is a major indicator for enterprises to weigh its advantages and disadvantages.

The background function module of the customer service system of Live800 website is simple and clear, the layout strictly follows the habits of netizens in using communication tools, and the humanized interaction design enables customer service to operate at the first time, so easy.

2. Safety and stability of the system

As a tool to communicate with customers for a long time, the website customer service system itself must be safe and stable, not prone to problems such as offline, stuck, data loss, message delay, and low user arrival rate, otherwise many customers who were originally nailed on the board will be lost without reason during the reception process.

Taking medical beauty enterprises as an example, if the cost of a potential customer's visit is between 500 and 1000, and the total number of times of disconnection in a month is 10, the cost waste caused by the disconnection of dialogue will be at least 5000 yuan, which can not be underestimated over time.

Live800 attaches great importance to the stability of the system. It has deployed multiple core network operation centers around the world, and multiple data backup nodes cross backup and synchronization to ensure the safety, reliability and stability of online communication. At the same time, the system can support 1.6 million concurrent requests per second at the same time, and can guarantee more than 200 million stable conversations every day, effectively reducing problems such as poor transmission, frequent offline, login failure, sending or receiving files.

3. The system supports multi-channel access

The promotion channels of enterprises are often not limited to websites, but also small programs, apps, H5, Tiao Yin and other channels. The low efficiency of multi platform customer service has always been a pain point for enterprises.

The customer service system of Live800 website supports the unified management of multi-channel access. Online inquiries from all channels can be unified into the system. The customer service personnel can reply messages from any channel in the background. Therefore, when enterprises choose customer service, whether the system supports multi-channel unified access is the focus of attention.

4. The system supports intelligent reply

When enterprises provide online customer service, visitors often ask a lot of similar questions or basic questions. Repeated answers by customer service personnel lead to heavy workload but low efficiency of customer service. The website customer service system provides an intelligent customer service robot for enterprises. When visitors enter the dialogue, the intelligent customer service robot can immediately answer the questions of visitors. When the robot does not solve the problem, it can be answered by the manual customer service to improve the customer experience.

The Live800 intelligent customer service robot provides customer service around the clock, 7 * 24 hours a day, with the powerful intention recognition and text processing capabilities of the NLP algorithm, to quickly respond to the needs of visitors, 0 delay, 0 wait, and 7 * 24 hours a day to answer visitors' questions. Ensure the instant and accurate delivery of hundreds of millions of messages, and the online intelligent response is high-performance, efficient, stable and reliable.

5. Help enterprises improve performance

With the development of market demand, the website customer service system has evolved from a communication tool to a marketing auxiliary tool. Through statistical analysis of data such as customer browsing sources, search keywords, number of browsing pages, and quality of generated conversations, it can help enterprises find problems in promotion, make more accurate delivery, and obtain more benefits with lower costs.

To sum up, the website customer service system that can help enterprises achieve efficiency and performance improvement must be sufficiently guaranteed in terms of ease of use and stability. From all aspects, Live800 can take into account the business scenario needs of most large, small and medium-sized enterprises, and is a suitable choice.